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Privacy Policy
Last Updated: 03/15/26
Family Comes 1st Home Care (“we,” “our,” or “us”) is committed to protecting the privacy and security of our patients, clients, and website visitors. This Privacy Policy describes how we collect, use, and safeguard your information, including Protected Health Information (PHI), in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Information We Collect
a. Personal Information
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Name
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Address
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Phone number
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Email address
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Date of birth
b. Health Information (PHI)
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Medical conditions
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Treatment information
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Care plans
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Insurance information
c. Website Usage Information
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IP address
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Browser type
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Pages visited
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Date and time of visits
How We Use Your Information
We use your information to:
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Provide home healthcare services
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Communicate with you regarding care and services
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Process billing and insurance claims
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Improve our website and services
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Comply with legal and regulatory requirements
We only use and disclose PHI as permitted under HIPAA, including for treatment, payment, and healthcare operations.
HIPAA Compliance
We are committed to protecting your Protected Health Information (PHI) in accordance with HIPAA.
We implement:
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Administrative safeguards (policies, staff training)
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Physical safeguards (secure offices, controlled access)
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Technical safeguards (encryption, secure systems)
We limit access to PHI strictly to authorized personnel who need it to perform their job duties.
Sharing of Information
We may share your information:
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With healthcare providers involved in your care
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With insurance companies for billing purposes
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With third-party service providers who assist in operations (under HIPAA-compliant agreements)
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When required by law or to protect rights and safety
We do not sell your personal or health information.
Your Rights (Under HIPAA)
You have the right to:
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Access your health records
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Request corrections to your information
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Request restrictions on certain disclosures
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Receive confidential communications
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Obtain a copy of this Privacy Policy
To exercise your rights, please contact us through the information provided on our Contact page.
Website Privacy & Cookies
Our website may use cookies and tracking technologies to:
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Enhance user experience
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Analyze website traffic
You can disable cookies through your browser settings.
Note: Submitting forms on our website does not establish a provider-patient relationship.
Data Security
We take reasonable and appropriate measures to protect your information, including:
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Encryption of sensitive data
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Secure data storage systems
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Regular security reviews
However, no method of transmission over the internet is 100% secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Information
If you have questions or concerns about this Privacy Policy or your information, please reach out through the contact details provided on our Contact page.
Notice of Privacy Practices
A separate Notice of Privacy Practices may be provided to clients as required by HIPAA, detailing how medical information may be used and disclosed.
By using our website, you agree to the terms of this Privacy Policy.